Master’s Content and Knowledge Engineering (CKE)

Master’s Program Content and Knowledge Engineering (CKE)

The Center for Content and Knowledge Engineering offers an education programme in Content and Knowledge Engineering (CKE) that results in the degree Master of Science in Information Science at Utrecht University. This program has started in September 2003, and starts every February and September of the following years. The program is described in a brochure.


image of the Minnaert building and CKE-logo

The program accommodates both research-oriented students with a desire to obtain a PhD position in a university or a research position in a company, and industry-oriented students who are interested in positions as project manager, business consultant with a specialization towards IT and business/IT-alignment.

The program has a duration of two years and comprises 120 European Credit Transfer System (ECTS) points.

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General information

Content and knowledge engineering – an integrative perspective

Having rapid access to needed information has become a crucial precondition for successful participation in economic, cultural and social processes. Nowadays, society and organizations are dependent on a complex system of digital information flows and electronic publishing. New uses of information and communication technology (ICT) are spreading and their impact is apparent in many aspects of our daily lives – at home, at work and in contact with government agencies, in shops and banks, in schools and universities.

Over the last few decades ICT has gained an important role in satisfying such needs, yet its success at doing so is far from undisputed. Some problems are technical in nature, but even more often problems occur in the application of the technique. The fact that software is often difficult to use has a number of negative consequences, such as bad user performance, wrong decisions and even complete abandonment of a system. In addition, the introduction of ICT in intra- and interorganizational contacts may demand a complete redesign of the work, often requiring extensive training of employees and redefinition of processes both private and public. Clearly, taking users, organizations and interorganizational cooperation better into account affords a prime opportunity for improvement in design and deployment of technology. Although there is a continuous supply of new technology that addresses such issues, sizeable problems remain with the development of technical solutions into usable and effective systems that accurately mirror and support intra- and interorganizational processes.

Such problems are addressed at the Center for Content and Knowledge Engineering (CCKE), especially in its Master’s Program, where access and use of digital content and knowledge are approached from an integrative perspective. We don’t only concentrate on making existing techniques user-friendly; rather, our graduate and research program addresses the development of theory, methods and techniques of access and use of ICT. In particular, CCKE focuses on the whole life cycle of content – from creation to adaptation – and the interaction with and communication processes between humans and computer systems within organizational contacts. Within these broad themes special attention is paid to the following three core areas:


  • Content Management and Content Processing Management of content within and between ‘intelligent’ multimedia objects (i.e. XML), integrated with human aspects such as individual, enterprise-wide and across-enterprise requirements and functionality, usability, semantics and personalization (more info...).

  • Cognition and Communication: Development of computer systems capable of representing and reasoning about a domain of interest, with a view to solving problems and giving advice, integrated with human aspects of the use of such systems, regarding knowledge elicitation, use and embedding in an organization (more info...).

  • Organization and Information: Typically for the approach within CKE is the studying of the processes mentioned in the broader context of organizations and society in general. The area of Organization and Information is mainly covered by the master Business Informatics, the second master offered by Information Science. In this core area, both the developmental and use aspects of information flow and work organization are addressed, as well as managing entry, updates, storage and distribution of information within and between organizations. Optional courses can be chosen from the master program Business Informatics (more info...).

All the areas (Content Management and Content Processing, Cognition and Communication, Organization and Information) are based on a common, multidisciplinary fundament of methods and techniques, partly from Informatics and Information Science, partly from empirical social sciences. A number of optional master courses provide the opportunity to specialize on one of the mentioned areas.

The CKE Master’s program will provide a stimulating atmosphere in which students will actively participate in group activities, do projects, and will be involved in ongoing research, both on fundamental questions and on applications. The Master’s program is internationally oriented: the program is open to foreign students, and courses can be given in English. In addition, students will have the opportunity to follow courses and do projects at Dutch and foreign universities and institutes. There are student exchange programs with universitites in Finland, United Kingdom, France, Belgium, Germany, Spain, Denmark, Italy and the USA. Also foreign students regularly attend the CKE program or parts of it.

The curriculum and a description both of the educational approach to these areas and the core (mandatory) coursework can be found in the next sections, followed by a specification of admission criteria and procedure.



Imagine a technician carrying out routine maintenance on an aircraft. In the process, some unexpected problem occurs. To fix it, he needs instructional information. Also, several parts have to be replaced. Are these available or must they be ordered? The technician thus has acute information needs; how could these be supplied as quickly and precisely as possible?



In the case of our technician, it is easy to imagine how portable electronic manuals that actually show how to proceed by suggesting the next step or by indicating mistakes can improve performance. A ‘dialogue’ takes place between technician and manual, in which the manual’s role is to supply knowledge that is (dynamically) formatted to be precisely tailored to the present problem. Usability of the manual is improved by using a head-mounted display that shows diagrams of the particular aircraft parts. To achieve integration with other work processes the manual is directly linked to other systems. Parts can be ordered online from the stock in the warehouse. For those that are not immediately available, a shopping-list is created automatically, and a transaction system places an order at the supplier’s with a minimum of human interference.

Do you want to apply?

Students can start with the Master’s program CKE twice a year, in September and in February. There is no entrance exam but, as indicated (see the section ’prerequisite knowledge’), admission is dependent on the content of the bachelor program of the student. There is no set limit on the number of accepted students.

In general, for further information on procedures and deadlines, please consult the Utrecht University Masters web-pages for Dutch students and for foreign students.

International students are requested to send applications forms to:

Utrecht University, Student Services Centre
Admissions Office
Heidelberglaan 8
3584 CS Utrecht
The Netherlands

Dutch students only:

Stuur je aanmeldingsformulier naar:
Admissions Office
p.a. Geraline Leebeek
Buys Ballotlaboratorium
Princetonplein 5
3584 CC Utrecht

Our intended audience

The Master’s program is intended for persons possessing one of the following degrees:

From a Dutch university:

From other Dutch institutes of higher learning:

From universities of other countries:

Prerequisite knowledge

Basically, at the start of the Master’s program, students should:

This knowledge may not have been included in a particular coursework or degree. However, since the program allows using up to 15 ECTS (2 courses) to remedy deficiencies (`catch up courses'), the absence of one or two of the items mentioned should not problematic.

For every case of application, the Master's Degree Admissions Committee Computer & Information Science will judge the level and applicability of the student’s curriculum knowledge to enter the CKE program based on documents and additional information provided. In any case, take carefully notice of the admission procedures (see section 'Admission procedure').

Supervision and coaching

The student will discuss his or her interests with the CKE student advisor. Together, an individual programme is chosen that fits the background and interests of the student. The student is assigned a mentor who will guide him/her through the programme. During the final thesis project the supervising staff member can assume this role.

The role of the teacher of a course or seminar is that of a coach, rather than a lecturer. The student is encouraged to take initiatives, and is challenged to pose problems, propose solutions, and perform theoretical and experimental analyses.
The students give presentations, write papers, do assignments, and participate in workshops. Active acquisition of knowledge and experience, individually as well as in groups, is central to the Master’s programme.

Curriculum

The CKE program schedule

The program has a duration of two years and comprises 120 European Credit Transfer System Points (ECTS).

The curriculum consists of:

The size of each course is 7.5 ECTS. A study year is divided into 4 periods, each containing two course slots.

CKE fundamentals: 3 mandatory courses (7.5 ECTS each)

CKE optional: optional courses (7.5 ECTS each)

In addition to the 4 mandatory courses, the CKE student follows 6 optional courses (at master level). However, if deficiencies must be remedied, the student will use part of this free space to take one or two catch up courses.
The selection of optional courses is subject to approval of the CKE student advisor and tutors. Individual choices will mirror the student's particular interest, e.g. an orientation towards research.

Students must select at least three optional CKE courses from the following list:

Please contact the coordinator (Virginia Dignum) when you want to follow other courses than the ones listed above. Further relevant courses can be chosen from many other Master's programmes, in particular from the Master in Business Informatics or from the different Computer Science masters at the Department of Information and Computing Sciences. A list of master courses offered at the department can be found here.

CKE final: Thesis project (45 ECTS)

In the final thesis project the student performs research under the supervision of one of the staff members of the Centre. The thesis project contains a literature study (15 ECTS) and an empirical study (30 ECTS) on one of the core areas of the CKE programma (Content Management and Content Processing, Cognition and Communication, and Organisation and Information). The project will normally be performed within the Centre but can also be carried out in a research-and-development oriented department of a company or a government institution. Writing the thesis as well as a publishable paper finishes the project.

Graduation

The following links are useful if you are intending to start your final thesis. We advise you to contact CKE’s study advisor, Virginia Dignum to inform her of your plans.

CKE catch up: 2 deficiency or optional courses

Students with deficiencies in the required prerequisite knowledge (see section ’Prerequisite knowledge’) can use at most 15 ECTS to take courses to remedy those.
When a student has no deficiencies, the 15 ECTS can be used to take optional courses from the CKE programme or other Master’s programmes. Such students attend two optional courses (see the section ’Optional courses’). This choice is also subject to approval of the CKE student advisor and tutors.

Core Areas

Area 1: Content Management and Content Processing

The overwhelming growth of information in almost all segments of modern society has led to a greater modularization of information, in order to facilitate its reuse and to increase its return of investment. Detailed encoding of information elements has been an essential prerequisite for achieving this goal. A widely accepted way to achieve such detailing is the use of XML. With the advance of XML, information has been split up in ever-smaller components, which are used as bases for all forms of further publication, mostly through the Internet. These components are shaped as 'intelligent objects', which are encoded in such a way that both humans and software packages understand their meaning, and enriched with 'metadata' that describe creation, potential usage and relations with other elements.

The term Content Management is used to describe both the management of the content within these intelligent objects (e.g. the management of the authoring process of a report) as well as the management of the objects themselves in the context of a larger system (e.g. the composition of a Web site). In a technical sense Content Management comprises the technologies used to create, capture, customize, retrieve, deliver, and manage enterprise content to support business processes. The Master’s program CKE emphasizes the integration of this technical side of content management with human aspects such as indi­vidual, enterprise-wide and inter-organizational requirements and functionality, usability, semantics and person­alization. Together, these cognitive and social aspects are referred to as Content Processing.

These topics are addressed in the course Content Design: It takes the perspective of the content developer, emphasizing the process of content creation, with topics such as authoring, information mapping, advanced data structures and design patterns, hypermedia models, animation, and (semi-) automatic content publishing, with special attention to mechanisms for personalizing the presentation of information.

Area 2: Cognition and Communication

The area Cognition and Communication comprises topics such as the development and use of knowledge systems. Knowledge systems are computer systems that are capable of representing and reasoning about a particular domain of interest with a view to solving problems and giving advice. They are used in engineering, sciences, medicine and business. Nowadays, managing knowledge within an organization is hardly conceivable without exploiting the vast potential of advanced knowledge systems.

In the course Development of Knowledge Systems knowledge engineering is the main topic, i.e. acquiring knowledge from experts and about users of the system and analysing the domain, the context and the task of which the system will be a part. Students will learn to perform knowledge elicitation, to draw up a task analysis and to map the organizational requirements. In order to adequately model human knowledge, insight in human reasoning and learning processes is crucial, and attention will be paid to these subjects as well.

Another course, Use of Content and Knowledge Systems, addresses themes related to usability engineering – adjusting the user interface to the user and the intra- and interorganizational context. In this course content use is approached from the user's point of view. It relates content management to the study of human factors and ergonomics, focussing on topics such as content retrieval, navigation, text processing and the representation of complex data. Once an information or knowledge system has been developed, it will be part of the information infrastructure of an organization and used by employees as part of their task. This has a clear relation with knowledge management, a major topic in organizations today. The system may provide anything from simple facts to decision advice or answers to queries – possibly presented by electronic agents – and may even take decisions by itself. The usability of the system determines its success. Does the system, for instance, provide relevant information? Does it support the task at hand and is it easy to learn? Students will be taught how to design a successful user interface and how to investigate issues of system usability.

Area 3: Organization and Information

To cope with issues such as globalization, mass customization and technological inventions and opportunities, information has become a strategic resource for organizations. Information is the raw material for Supply Chain Management, to reduce transaction costs and improve just-in-time management. In the ‘networked organization’, Extranets and Portals give employees and customers (regulated) access to companies’ databases and information systems. E-business applications such as electronic market places, biddings, purchasing and Customer Relationship Management rely heavily on information flows to re-engineer the traditional value chain or even value systems. These examples show that ICT is able to capture and disseminate information within and between organizations. However, in order to implement systems such as Customer Relationship Management, both the need for and content of information have to be clearly defined. What type of information needs to flow through such systems, how can information be standardized in order to avoid inconsistencies, where should information be entered, updated, stored and distributed?

These issues are addressed by courses of the master program Business Informatics. These courses can be chosen as optional courses within the CKE program.

Contact

More information

For more information about the application procedure please contact Corine de Gee (student coordinator) corine@cs.uu.nl

For more information about the contents of the Master’s program please contact Dr. Virginia Dignum (CKE coordinator): virginia@cs.uu.nl


General information

Information about master programmes in Natural Sciences is available here.

General information can be found at Qdesk: Qdesk helps you to quickly find the answers to your questions about all sorts of issues regarding studying and student life, such as admissions, registration and enrolment, tuition fees, student grants, financial arrangements, housing, student organisations, sport, culture and leisure.

Information concerning admissions procedure can be found here. For further information on foreign admissions please check the University's site: http://www.internationalmasters.uu.nl/